Shipping policy
SHIPPING POLICY
Last Updated: June 2026
At MIAVAI Jewelry, we proudly offer FREE Worldwide Shipping on all orders.
No minimum purchase is required.
Shipping Destinations
We currently ship to most countries worldwide.
If we are unable to ship to your location, you will be notified during checkout or shortly after your order is placed.
Estimated Delivery Times
United Kingdom: 5–10 business days
United States: 5–15 business days
Australia & New Zealand: 7–15 business days
Canada: 7–14 business days
Europe: 6–15 business days
Rest of the World: 10–15 business days
Please note that all delivery times are estimates and may vary depending on your location, customs clearance, local carriers, weather conditions, and other circumstances beyond our control.
Important Information
• Orders are typically processed and shipped within 1–3 business days after being placed.
• During high-volume periods, processing times may occasionally exceed our normal estimates.
• Deliveries to remote locations may require additional transit time.
• In rare circumstances involving carrier delays, customs inspections, or logistical disruptions, delivery may take up to 4–6 weeks.
• We do not currently offer express shipping services.
• MIAVAI Jewelry is not responsible for delays caused by carriers, customs authorities, weather conditions, or incorrect information provided during checkout.
Customs Duties & Taxes
We strive to ensure a smooth international shipping experience.
However, customs regulations vary by country, and import duties, taxes, customs fees, or other government charges may be applied by local authorities.
Any such charges remain the responsibility of the customer unless otherwise stated.
Order Confirmation & Shipping Process
Once your order has been placed, you will receive an order confirmation email.
Orders are generally processed and dispatched within 1–3 business days.
After shipment, you will receive a shipping confirmation email containing your tracking information.
You will also receive delivery updates when available from the carrier.
If you do not receive your order confirmation email, please contact us at support@miavaijewelry.com and include your name, shipping address, and any relevant order details.
Order Tracking
You can monitor your shipment using the tracking number provided in your shipping confirmation email.
Order Changes & Cancellations
Our fulfillment team processes orders quickly to ensure timely dispatch.
As a result, we cannot guarantee cancellations, modifications, or shipping address changes after an order has been placed.
If you need assistance, please contact us as soon as possible at:
Trouble Placing an Order
If you are experiencing issues during checkout, please try the following:
• Refresh the page and verify your internet connection
• Use a different browser or device
• Confirm that your payment card is authorized for international transactions
• Try an alternative payment method
• Contact your bank to ensure there are no restrictions on your card
If you continue to experience difficulties, please contact:
Our team will be happy to assist you.
Delayed or Lost Orders
While shipping delays are uncommon, they may occasionally occur due to factors outside our control.
If your order appears delayed:
• Verify that your shipping address was entered correctly
• Allow additional time for possible carrier delays
• Check your tracking information regularly
If your order has not arrived within 30 days of shipment, please contact us at:
and our team will investigate the matter.
If your tracking information indicates that your order has been delivered but you have not received it:
• Check around your delivery location
• Contact your local carrier
• Check with neighbors or household members
• Allow up to three business days for delivery updates
If you still cannot locate your package, please contact us within 7 business days of the delivery notification.
Missing or Incorrect Items
If your order arrives with missing or incorrect items, please contact us within 3 business days of delivery.
Please include:
• Your order number
• Photographs of all items received
• A photograph of the shipping label
Our team will promptly investigate the issue and provide an appropriate solution.
Contact
MIAVAI Jewelry
Born in Polynesia. Designed in Tahiti.
Email: support@miavaijewelry.com
WARRANTY POLICY
Last Updated: June 2026
At MIAVAI Jewelry, we stand behind the quality, durability, and craftsmanship of our jewelry.
Our pieces are designed to accompany you through everyday life, travel, and adventure. If you believe your item qualifies for a warranty claim, our team will be happy to assist you.
MIAVAI Lifetime Color Warranty
We are proud to offer a Lifetime Color Warranty on eligible MIAVAI waterproof jewelry.
If you experience a significant and abnormal loss of gold or silver color under normal wear conditions, you may submit a warranty claim at any time.
Once approved, you may be eligible for a replacement item or store credit, at MIAVAI Jewelry's discretion.
Store credit issued through a warranty claim is intended solely for replacing the affected item. It cannot be redeemed for cash, transferred, or combined with promotional discount codes.
If the original item was received as a gift, warranty claims may be resolved through store credit only.
The value of any replacement or store credit will be based on the original purchase value after any discounts or promotional offers applied at the time of purchase.
Items must be purchased directly from miavaijewelry.com.
Please retain all damaged items, as we may request additional photographs or require the item to be returned for inspection.
MIAVAI Jewelry reserves the right to approve or deny any warranty claim after review.
Covered Under the Lifetime Color Warranty
• Significant gold color fading
• Significant silver color fading
• Abnormal discoloration occurring during normal use
• Premature color deterioration inconsistent with normal wear
Not Covered Under the Lifetime Color Warranty
• Lost or stolen jewelry
• Pearl discoloration due to natural aging
• Normal wear and tear
• Scratches, dents, marks, or cosmetic wear
• Damage caused by improper care or storage
• Damage caused by chemicals, perfumes, lotions, or cleaning products
• Damage caused by accidents, misuse, impact, or excessive force
• Altered or repaired jewelry
• Promotional gifts, complimentary products, or giveaway items
Manufacturing Defect & Faulty Item Warranty
If your jewelry arrives with a manufacturing defect or develops a production-related fault, you may submit a warranty claim within 90 days of delivery.
Once approved, MIAVAI Jewelry will provide a replacement item whenever possible.
If the item is no longer available, store credit may be issued instead.
Store credit issued through a warranty claim is considered final and cannot be exchanged for cash.
The value of any replacement or store credit will reflect any discounts or promotional pricing applied to the original order.
Items must be purchased directly from miavaijewelry.com.
MIAVAI Jewelry reserves the right to approve or deny any warranty claim after evaluation.
Covered Under the Manufacturing Defect Warranty
• Manufacturing defects
• Faulty clasps
• Defective chains
• Broken jump rings due to manufacturing faults
• Structural failures caused by production defects
• Stones becoming detached due to manufacturing defects
• Defects present upon delivery
Not Covered Under the Manufacturing Defect Warranty
• Lost jewelry
• Normal wear and tear
• Scratches, dents, and cosmetic wear
• Damage resulting from misuse
• Damage caused by improper storage
• Damage caused by accidents
• Damage caused by exposure to excessive force
• Damage resulting from unauthorized repairs or alterations
• Promotional gifts or complimentary items
How to Submit a Warranty Claim
To submit a warranty request, please contact:
Please include:
• Full name
• Current shipping address
• Order number
• Name of the affected item
• Detailed description of the issue
• Clear photographs showing the problem
• Video evidence when applicable (for example, clasp or closure issues)
Failure to provide sufficient information may delay the review process.
Warranty Claim Review Process
After receiving your claim, our team will review the information provided.
Additional photographs, videos, or documentation may be requested.
If approved, MIAVAI Jewelry may choose one of the following remedies:
• Replacement of the item
• Store credit
• Alternative solution deemed appropriate by our customer support team
The chosen remedy will depend on product availability and the nature of the claim.
Limitation of Warranty
This warranty applies only to products purchased directly from miavaijewelry.com.
Warranty coverage is limited to the original purchaser and is non-transferable.
MIAVAI Jewelry reserves the right to modify, update, or discontinue this warranty policy at any time without prior notice.
Contact
MIAVAI Jewelry
Born in Polynesia. Designed in Tahiti.
